Questions? We've got answers.
Soupergirl is under the strict supervision of the Star-K for Passover and year-round. We kasher our kitchens under their watchful eye! All items on our menu are vegan (parve).
What is your kosher supervision?
Orders in the DC metropolitan area will be delivered via Souper-courier on Monday, April 3rd. Your delivery window will be emailed to you in advance. The fee for local delivery is $12.
Pick up will be available in NW DC on Tuesday, April 4th and Wednesday, April 5th. The address of the pick up location will be emailed closer to the pick up date. There is no delivery fee for pickup orders.
Orders outside the DC area will ship via UPS Ground and should arrive by Wednesday, April 5th. The fee for UPS Ground shipments is $25. This shipping method does not guarantee delivery by April 5th, the first day of Passover.
UPS Express Delivery is available for $170, with guaranteed delivery by the first day of Passover.
When will I receive my Passover pre-order?
There is an eight-item minimum for all shipping and delivery orders. There is no order minimum for orders that will be picked up in Takoma, DC.
Is there an order minimum for Passover pre-orders?
All pre-orders must be placed by 5pm on March 30th. Due to high demand and production limitations, we cannot accept pre-orders after this date. If you're interested in ordering after March 30th, please visit soupergirl.com.
Is there a Passover pre-order deadline?
At Soupergirl, food safety is a part of our company culture. Every day. We follow strict guidelines from the FDA and the DC Dept of Health. Our company is also audited annually by an independent food safety company. We recently received a score of 99%! This score means that we fully vet all suppliers, have full traceability on all products, comply with rigorous food handling standards, and quite simply, put customers' safety first.
Whether we're delivering to stores or shipping, we have full temperature control throughout the process. The foods we mail or courier to our customers are made fresh and kept refrigerated until they are boxed in insulated boxes with frozen gel packs and shipped within a few hours of being packed. Every shipment mailed via UPS contains a color-coded temperature indicator so that the recipient can ensure the shipment has arrived at a safe chilled temperature.
How do you handle food safety?
We take allergens very seriously. All of our items do not contain any of the following common allergens: dairy, eggs, fish and shellfish.
We have a strict allergen control program in place. We are also all about transparency: we note if any of our menu items contain the following allergens: gluten, tree nuts, peanuts, coconut, and soy. For quick reference, we put icons on the image of the menu item. We also list all of the ingredients and nutritional information for our menu items. Simply click on the menu item of interest to learn more.
How do you handle allergens?